Led backend development for customer identity verification and support automation, serving millions of Cash App users globally.
- Verified millions of customer identities — Built Tap to Confirm system with in-app confirmation flows and multi-factor authentication
- Drove org-wide SLO adoption — Created deployment drift monitors adopted across multiple teams, improving system reliability
- Accelerated advocate workflows — Developed tools for PII verification, case management, and customer search
Show more details
- Architected PIN-based verification, biometric authentication, and fallback mechanisms
- Migrated customer data systems to CAPS, eliminating legacy dependencies
- Mentored engineers through code reviews, pair programming, and technical guidance
- Led incident response and post-mortem processes, improving system resilience